ru777 Privacy Policy — How We Protect Your Data

When you create a ru777 account we collect: your chosen username, mobile phone number (required for account creation and OTP verification in Bangladesh), date of birth (for age verification), and — where KYC is required — a copy of a government-issued identity document such as a National ID card or passport. This information is used to verify your identity, comply with age restriction requirements (21+), and fulfil anti-money laundering obligations.

We collect records of all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, wager amounts and game outcomes. We collect the payment method type and associated reference identifiers (for example, your bKash or Nagad account number suffix used for a transaction). We do not store full card numbers or complete mobile banking credentials — these are handled exclusively by our certified payment processing partners.

When you access ru777, our servers automatically record certain technical information including: your IP address, browser type and version, device type (mobile or desktop), operating system, session timestamps, pages visited, and referral source. This data is used for security monitoring, fraud detection, platform performance optimisation and to ensure the platform renders correctly across different devices and network conditions common in Bangladesh.

We retain records of communications between you and ru777 support, including live chat transcripts, support ticket history, and email correspondence. This data is used to resolve disputes, improve customer service quality and maintain an audit trail of account-related actions. Communications data is stored securely and is accessible only to authorised ru777 staff.

The majority of data processing activities are necessary for ru777 to fulfil its contractual obligations to you as a registered account holder. This includes account creation and maintenance, processing your deposits and withdrawals, delivering games and betting markets, and providing customer support.

Certain processing is required by applicable law, including anti-money laundering legislation, age verification requirements, and financial record-keeping obligations. ru777 is required to retain certain categories of data for defined periods regardless of account status. We cannot fulfil these legal obligations without collecting and retaining the relevant data.

Where neither contract performance nor legal obligation applies, ru777 may process your data on the basis of its legitimate interests, provided those interests are not overridden by your fundamental rights. Legitimate interests on which we rely include fraud prevention, platform security, responsible gaming monitoring, and improving platform features based on aggregate usage patterns.

For certain optional processing activities, such as sending you promotional communications about bonuses and new game releases, ru777 relies on your consent. You may withdraw this consent at any time by updating your communication preferences in your account settings. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To process your deposits and withdrawals, ru777 shares transaction reference data with certified payment processors including the operators of bKash, Nagad, Rocket and Upay mobile financial services, and with card payment networks where applicable. These partners act as data processors on our behalf and are contractually bound to handle your data securely and only for the purpose of processing the specific transaction.

To deliver casino games and live dealer experiences, ru777 shares minimal session data (such as a session token and game outcome records) with licensed game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming and Spribe. These providers require session data to render games correctly and to record game outcomes for auditing purposes. No personally identifiable information beyond what is technically necessary is shared with game providers.

ru777 will disclose your personal information to law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, by court order, or where ru777 reasonably believes disclosure is necessary to prevent fraud, money laundering or other criminal activity. In such cases ru777 will disclose only the minimum information required and will, where legally permitted, notify you of the disclosure.

Essential cookies are strictly necessary for the platform to function. They maintain your logged-in session, protect against cross-site request forgery (CSRF), and remember your language and display preferences. You cannot opt out of essential cookies without losing the ability to use the platform, as they underpin basic functionality.

Functional cookies remember your preferences such as your selected deposit method, notification settings and responsible gaming limits you have set in your account. They improve your experience by reducing the need to reconfigure settings on each visit. These cookies do not track your behaviour outside the ru777 platform.

ru777 uses analytics cookies to understand how users interact with the platform at an aggregate, anonymised level. This includes which pages are visited most frequently, how long users spend on certain sections, and which features are used most often. Analytics data does not identify you personally and is used solely to improve platform performance and user experience. You may opt out of analytics cookies via your browser settings.

You have the right to request a copy of all personal data ru777 holds about you. We will provide this in a structured, commonly used and machine-readable format where technically feasible. The first copy is provided free of charge; subsequent requests within a 12-month period may be subject to a reasonable administrative fee.

If any personal data ru777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Where data can be corrected by you directly in account settings, we encourage you to do so. Where correction requires manual intervention by ru777 staff, submit your request through the help centre with supporting evidence and we will act promptly.

You have the right to request deletion of your personal data where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent and no other legal basis applies; or the data has been unlawfully processed. This right is subject to ru777's mandatory legal retention obligations — data we are required to keep by law cannot be deleted until the retention period expires.

In certain circumstances you may request that ru777 restricts the processing of your personal data — for example, while a rectification request is being assessed, or where you contest the legal basis for a particular processing activity. Where processing is restricted, ru777 will store your data but will not actively use it until the restriction is lifted.

Where ru777 processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time by updating your communication preferences in your account settings or by submitting a request through the help centre. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.